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Shipping policy

Effective Date: September 12, 2026

1. Overview

Man Cave Realm USA ships from our manufacturing partners' warehouses across the United States. Because our catalogue ranges from parcel-sized accessories to 700 lb slate tables, we ship two different ways, and the difference matters for how long your order takes and how it arrives. Both are explained below.

  • Cost: free standard shipping on all orders within the United States
  • Parcel items: 3 to 9 business days
  • Freight items: typically 2 to 5 weeks, delivered curbside by appointment
  • Tracking: provided on every shipment

The estimated delivery time shown on an individual product page always takes precedence over the general ranges above.

2. Where we ship

We ship to addresses within the United States. We cannot deliver to P.O. boxes, and freight items cannot be delivered to addresses the carrier's truck cannot reach. If you live somewhere with restricted truck access, contact us before ordering and we will check with the carrier.

3. Shipping costs

Standard shipping is free on all orders shipped within the United States. There are no hidden handling or freight surcharges from us. Sales tax is applied at checkout where required by law.

Deliveries to Alaska and Hawaii may require an additional carrier quote. We will contact you before processing the order if that applies.

4. Parcel delivery

Smaller items ship by UPS, FedEx or USPS and arrive in 3 to 9 business days from the date you order. This total includes our handling time and the carrier's transit time. Business days are Monday to Friday, excluding holidays.

5. Freight delivery

Pool and billiard tables, poker tables, wine coolers and cabinet humidors are too large and too heavy for parcel carriers. They ship by LTL freight, which works differently from a normal delivery:

  • Timing: typically 2 to 5 weeks from order to delivery, including the manufacturer's build and handling time. Check the product page for the estimate on a specific item.
  • Appointment: the freight carrier will call you to schedule a delivery window. Someone over 18 must be present to receive and sign for the shipment.
  • Curbside: standard freight delivery is curbside. The driver brings the shipment to the end of your driveway on a lift gate. They are not required to carry it inside, upstairs, or into a basement.
  • Getting it inside: plan for two or more people to move the crate from the curb. Slate tables are shipped in multiple heavy pieces.
  • Assembly: slate tables require professional assembly and levelling, which is not included. Built-in wine coolers require a correctly sized cabinet cut-out. Check the product page for what a given item needs.

Inspect before you sign

This is the single most important step in a freight delivery. Before you sign the carrier's delivery receipt, look over the crate and packaging. If you see any damage, note it on the delivery receipt before signing and photograph it. Signing a clean receipt makes a damage claim much harder for everyone. If the damage is severe, you may refuse the delivery outright and we will send a replacement.

6. Tracking

Every shipment is tracked. You will receive an email with the tracking number and a link when your order leaves the warehouse. For freight shipments you will also hear directly from the carrier to book your delivery window.

7. Delivery problems

Delayed shipments

If your delivery runs past the estimate on the product page, email support@mancaverealmusa.com or call 1-682-888-5116 and we will chase the carrier.

Marked delivered but not received

Check the address on your confirmation, ask neighbours and building management, then contact us so we can open a trace with the carrier.

Damaged shipments

Photograph the packaging and the item and contact us within 7 days of delivery. We will arrange a repair, replacement or full refund at no cost to you. Full details are in our Return and Refund Policy.

Missing items

If something is missing from your shipment, contact us within 7 days of delivery with your order number and the item details. We will send the missing part or issue a refund.

8. Returns

Returns, restocking fees and refund timing are covered in full by our Return and Refund Policy, which is the single source of truth for those terms.

9. Address accuracy

Please check your address carefully at checkout. We are not responsible for deliveries to an incorrectly entered address. If a shipment comes back to the warehouse because of an address problem, we will contact you to arrange redelivery, and any carrier reship fee is passed on at cost.

10. Changes to this policy

We may update this Shipping Policy. Changes take effect when posted on this page.

11. Contact

Man Cave Realm LLC, trading as Man Cave Realm USA
5511 Parkcrest Drive, Suite 103, Austin, TX 78731
support@mancaverealmusa.com
1-682-888-5116
Monday to Friday, 9 AM to 5 PM Central Time